Digital Transformation Services with Salesforce solutions
We offer best-in-class customer engagement, experience, and operational efficiencies at scale that includes world-class CRM consulting, implementation, support, and integration solutions
What makes Incedo different
Core engineering and digital expertise
Our strong foundation in engineering coupled with expertise in digital transformation will not only help you to speed up and scale your product development initiatives, but also, enable your digital transformation journey.
Industry 4.0 Tech Stack
We get you ready for Industry 4.0 with our engineering services that cover a modern tech stack from Cybersecurity, Software Security, Networking, Data Communication, Edge Computing to Embedded Systems and Industrial IoT.
Domain Expertise
We have deep experience in a broad range of industries such as Telecommunications, Industrial Automation, Financial Services and Media & Entertainment. We have 40+ global clients and are counting.
Agile Team
Our accomplished team of over 1200+ professionals use mature, agile processes to implement and future-proof your business.
Case Study
End-to-end integration of Dialer services with SFDC for a Top US wealth management org
Our Practice Areas
Our experienced consultants are Salesforce certified with full-stack salesforce backend – Apex trigger framework, asynchronous Apex, REST and SOAP integration capabilities and front-end stack – Salesforce Experience Cloud, Aura and LWC, Lightning Design System, Visualforce & Lightning Experience.
Advisory & Consulting
At Incedo, we enable our customers to deliver best-in-class customer engagement and experiences by adopting Salesforce CRM. We support our customers in formulating the right strategy to implement, measuring ROI, and migrating to Salesforce CRM.
Implementation Services
Incedo provides end-to-end implementation services to configure and customize the CRM platform, mapping data, curation, and migrating it into your Salesforce org, integrating it with multiple systems, and providing first-rate maintenance and support.
Integration Services
Incedo delivers a single source of truth by Salesforce integration to connect disparate IT systems with Salesforce, leveraging the latest middleware (MuleSoft, Dell Bhoomi, and Talend) and custom-built SOPA and REST Application Programming Interfaces (APIs). Integration using various applications is available on the Salesforce AppExchange.
Application development
Salesforce application development solutions and services improve the adoption to address specific sales, marketing and customer service processes that are not out-of-the-box functionality in the regular Salesforce CRM. Incedo delivers reliable custom Salesforce applications and apps for AppExchange tailored to the unique business needs of customers.
Application support
Incedo’s highly experienced, managed-services consultants help organizations ensure the optimal performance of their Salesforce systems and harness the best returns for their investments. Incedo provides managed services across a comprehensive portfolio of Salesforce Cloud solutions to help you manage your business activities, boost your sales and bring productivity to your business processes in sales, marketing, service, marketing, CPQ, health, and financial services.
Salesforce Maintenance
Incedo provides maintenance services to resolve all the issues in a Salesforce implementation with our SLA and business-driven approach. Salesforce User management, security management, reporting, and routine checkups are a few best practices that keep your Salesforce CRM solution up-to-date and address your business needs.
Our Support
User Request
management
Our support consultants configure Salesforce solutions on users’ requests, for workflows set up, configure custom reports, and install apps.
Data Operations
Management
Our support consultants provide end-to-end data management operations - upload data, cleanse data, and set up duplicate and validation rules.
System
monitoring
24/7 support leveraging a global delivery model to troubleshoot and fix errors in performance.
Monthly health
checks
We check a Salesforce solution for inefficiencies and spot which features/ processes require optimization.
User
helpdesk
We support Salesforce solution users by answering questions about issues and explaining functionalities and workflows.
Development support & Enhancements
Our consultants implement enhancements as per change requests.
Our Solutions and Tools
150+ certified consultants for Salesforce Certified Platform Developer, Salesforce Certified Platform App Builder, Salesforce Certified Marketing Cloud, Salesforce Certified JavaScript Developer
Marketing
AEM to SFMC connector
Community
Customer-centric mobile applications framework
Service
Support & automation scripts
MuleSoft
Google Drive API, Playbook
Tableau
Automation, API to a variety of Pharma Data sets, migration playbook
Partnership & Alliances
Salesforce Partner. AppExchange: Informatica, Tableau*
Rapid digital assessment
Register for a 30-minute, no-obligation, digital assessment
- Benchmarking of your digital journey against competitors and other best-in-class leaders with key issue identification.
- Portfolio of tactical and strategic recommendations that can enhance NPS, traffic and conversion KPIs.
- Execution roadmap based on impact, timelines and project complexity.