A banking and financial services conglomerate having operations in US and Latin America has a strategic vision of transforming into a “Digitally-enabled” bank to deliver a highly engaging omnichannel customer experience. They were facing several challenges in accelerating the pace of digital transformation, which made them perform sub-par on the digital metrics.
Incedo teamed up with the client, who has products and services including personal banking, corporate banking, domestic lending, and foreign exchange. On facing disruptions, the client wanted to plug the gap by a three-pronged approach.
- Improve Digital engagement and enhance customer experience
- Increase sales leveraging digital channels
- Launch new age products using open banking platform and tying up
2X improvement in conversion rates across channels
30-50% improvement in digital channel contribution for sales across products
109% improvement in credit disbursement driven by digital targeting
135% improvement in interest revenue from existing loans driven by ML driven personalized pricing
Driving innovation and onboarding new use cases, while reducing cost and TAT leveraging Digital platform
Inculcating Advanced ML and Cloud capability within Bank’s marketing and IT teams, to drive data science use at the bank
